Head of Digital
University of Bath
Rich is Head of Digital at the University of Bath where he leads a multi-disciplinary team of editors, designers and developers responsible for bath.ac.uk.
For the past ten years, he has led on digital content efforts at top-ranking English universities. Most recently he has led an ambitious programme to transform the University’s digital marketing and communications platforms.
Co-founder of Bath’s first content meet up, Rich regularly talks about his experience of adopting an Agile approach to content development, Content Strategy and User Experience design.
Rich loves Lego and cats.
University processes are often confusing, disjointed and frustrating, reflecting the siloed nature of organisations – this has a real cost. This issue is becoming increasingly important as students’ expectations of services grow. The question is how do you transform an organisation to deliver joined-up experiences? In this session, you’ll learn what Service Design is and […]