Sarah Richards

Content Strategist and Digital Consultant
Content Design Centre

Sarah spent 10 years working in digital government, ending as Head of Content Design for the UK Government Digital Service. There she created and developed content design as a discipline for GOV.UK. Sarah now runs the Content Design Centre, training and consulting in content strategy and content design for organisations and governments around the world.


Friday 14 June

Keynote: Business Needs vs User Needs

The Auditorium

Balancing your organisation’s needs and your audience needs can be tricky. What if your audience wants something completely different to what you want to give them? Or what is actually *possible* for them? Drawing on her work as the first Head of Content Design at GOV.UK, setting up a digital team at Citizens advice and more, […]