Some of us go to great lengths to understand and truly get to know our audiences. Through community management and regular engagement, to audience research and user testing. There are many ways that we can – and already do – seek to know them better and empathise with them through our content.
But what don’t we know about them? What are the mysteries yet to be uncovered that might actually hold the key that will take our engagement strategies from great to outstanding. What are they not saying? What are they not sharing? What’s hidden from plain sight, and leading us on a path of assumption and belief, instead of truly knowing and fully understanding?
In this session we’ll explore the power of supercharging your curiosity to really have you sniff out the truth about your audiences. We’ll take an ontological approach that will help us to see what’s beneath the surface, or right under your nose that you might not be seeing or might be afraid to explore.
About Tracy Playle
Tracy is CEO and Chief Content Strategist at Pickle Jar Communications. She is also a public speaker and coach.
Since founding Pickle Jar Communications she has worked with over 200 education institutions around the world to help them advance their approach to content strategy, content design and content marketing.
The best version of Tracy comes out to play when she’s running workshops, training sessions, coaching individuals and teams or delivering presentations and conference keynotes. She dedicates herself to develop others to become powerful content professionals.
Tracy sees that her purpose is to inspire people - through curiosity and play - to step into their full potential and go beyond what they believe to be possible. This purpose drives her work as a content strategist in the education sector, as a leader, as a speaker, and as a coach.
Before founding Pickle Jar Communications in 2007, Tracy worked in-house at the University of Warwick, latterly as Head of Research-TV. She chose to become a consultant so that she could have an impact across the education sector, not just within a single institution, and to have greater breadth and variety in her work.
She is also the founder of ContentEd and Utterly Content. And she is the author of The Connected Campus: Creating a content strategy to drive engagement with your university (2020).
Tracy is an award-winning keynote speaker, and has spoken at conferences and events in five continents. As a speaker she unites insight and perspective with playfulness, humour and compassion.
Alongside her work as a consultant, Tracy is also a leadership coach. She practices the highest standards of coaching, having trained with Accomplishment Coaching in New York. She has also been involved in training coaches too.
Tracy is especially committed to bringing a coaching style to her leadership at Pickle Jar Communications, and helps other leaders do the same with their teams. She passionately believes that a successful team stems from leaders who stand to empower others with a huge dose of compassion, humour and humanity.